Summary: In the workplace, being objective is important, but being too detached can strip away essential emotional context. When sharing negative news, balance facts with acknowledgment of the situation’s seriousness to help your audience understand the impact. Aim to present information in a way that facilitates informed decision-making while still showing your awareness of the issue’s gravity.
Asking others to interpret information adds cognitive load. If you only share information without a throughline, you’re forcing your recipients to do the heavy-lifting of interpreting what these facts mean. (View Highlight)
when you are TOO neutral, you become detached—you withhold the emotional sentiment and your interpretation, which serves as important context. (View Highlight)