Summary: Wes Kao emphasizes the importance of using accurate language in communication to build trust and encourage open dialogue. He advises against speaking in absolutes and encourages leaders to express uncertainty when necessary. By choosing words carefully, you can foster more productive conversations and improve feedback reception.
When you speak accurately, your audience can trust what you’re saying. (View Highlight)
Saying “I think” is so commonly used (and misused) that it doesn’t really show that you are still working through your logic. (View Highlight)
When you might not have the full story, using words like might, could, and consider show you have the humility and self-awareness to realize this. (View Highlight)
Use words that accurately reflect what you mean. The benefit is fewer misunderstandings, more trust in your word, feedback that’s well received, and more productive conversations that help you and your team arrive at a good decision. (View Highlight)