Summary: The article discusses the negative impact of social media on children’s wellbeing and highlights a growing desire for a more human-centered approach in online businesses. It suggests that integrating in-person events, maintaining a personal touch, and offering physical products can help companies better connect with customers. As consumer sentiment shifts, businesses must prioritize real connections to thrive in a changing digital landscape.
Convenience is a major selling point for online businesses: you can learn, buy, build, and connect from anywhere. That part should stay. But the experience has to come to life somehow, to escape the code and join the world of the flesh. (View Highlight)
Successful companies are not just based on solving a customer’s problem; the customer also needs to feel appreciated and understood. (View Highlight)